Get in touch
1Winly ZA is an independent review publication covering 1Win for a South African audience. The quickest way to reach our editorial team is by email at [email protected]. If you prefer, you can use the contact form linked in our footer. We read every message and aim to reply within 5 working days. We do not publish a phone number or a walk-in address - we are a small editorial team, and email keeps every enquiry documented.
What we can help with
We are happy to hear from you about:
- Editorial corrections - a wrong licence number, an outdated bonus figure, a broken link or a claim you believe is inaccurate. Please include the page URL and the specific detail so we can check it against our sources.
- Feedback and topic suggestions - tell us what you would like us to review, test or explain next.
- General questions about how we test operators or how our rating works. We can answer general questions about the South African gambling landscape, but we cannot give you legal advice - see our disclaimer for the legality position.
What we cannot help with
This is the important bit. We are not 1Win, and we are not a customer-service channel. We have no access to your 1Win account, so we cannot:
- process deposits or withdrawals, or check where your payout is;
- recover a blocked, locked or suspended account;
- step into KYC or FICA-style verification on your behalf;
- reverse betting losses or resolve a dispute with the operator.
For anything to do with your actual account, contact 1Win support directly through the live chat and help channels on their site. Our own troubleshooting page maps the common login, verification and access issues and points you to the right place to escalate.
Editorial independence
1Win is a commercial partner and we may earn a commission when readers sign up through our links, but our review scores are set independently of that arrangement - full detail is on our disclaimer page. If you ever suspect a piece of our coverage was shaped by commercial pressure, email us at [email protected] and we will look into it.
Play responsibly
If gambling is causing you or someone close to you harm, help is available. In South Africa, the South African Responsible Gambling Foundation (SARGF) runs a free, confidential helpline on 0800 006 008. Please reach out - it is a call worth making.